Privacy Policy

Last updated: May 2025

PhubTV.com ("PhubTV", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

What We Collect

We collect the following categories of information when you use PhubTV:

• Email address — used to create and manage your account
• Usage data — pages visited, features used, session duration, and interaction patterns
• IP address — collected for security, fraud prevention, and geographic compliance
• Subscription status — whether you have an active trial or paid plan
• M3U playlist URL — stored securely to provide the streaming service; never shared or sold
• Payment information — processed by our payment provider; PhubTV does not store full card details

How We Use Your Data

• Provide the service — authenticate your account, stream content, manage your subscription
• Manage your account — send account-related emails (receipts, expiry notices, support responses)
• Prevent fraud — detect and block multiple trial accounts, bot activity, and unauthorized access
• Legal compliance — respond to lawful requests from authorities and comply with applicable law
• Service improvement — analyze aggregate usage patterns to improve the platform

Cookies

PhubTV uses two categories of cookies:

• Essential cookies — required for login sessions, authentication, and core functionality. These cannot be disabled.
• Optional analytics cookies — used to understand how users navigate the site. You can disable these in your browser settings or via our cookie banner.

Third-Party Services

We work with the following third-party services which may process your data:

• Google Analytics — website traffic and usage analytics
• Cloudflare — content delivery, DDoS protection, and performance optimization
• Payment processors — handling subscription payments securely (PCI-DSS compliant)

We do not sell your personal data to third parties for advertising or marketing purposes.

Data Retention

We retain your personal data for as long as your account is active. If you close your account or request deletion, we will remove your data within 30 days, except where retention is required by law (e.g., financial records).

To request deletion of your data, contact us at support@phubtv.com with the subject line "Data Deletion Request".

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• GDPR (EEA residents) — you have rights under the General Data Protection Regulation including data portability and the right to object to processing
• CCPA (California residents) — you have the right to know, delete, and opt out of the sale of personal information

Security

We use industry-standard encryption (TLS/HTTPS) for all data in transit. Sensitive data including M3U credentials and payment information is encrypted at rest. We conduct regular security reviews of our infrastructure.

Children's Privacy

PhubTV is intended for users aged 18 and older. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us immediately.

Contact

For privacy-related inquiries, data requests, or complaints, contact our privacy team at privacy@phubtv.com.